Pilates By Charlotte
1. We respect your privacy
a. Pilates By Charlotte respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
b. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
c. Personal information is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
2. What personal information is collected
a. Pilates By Charlotte will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
b. You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
c. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions or communicate with us for customer support.
d. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. How we use your personal information
a. Pilates By Charlotte may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.
b. Pilates By Charlotte will use personal information only for the purposes that you consent to. This may include to:
i. provide you with products and services during the usual course of our business activities;
ii. administer our business activities;
iii. manage, research and develop our products and services;
iv. provide you with information about our products and services;
v. communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and
vi. investigate any complaints.
c. If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
d. We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
e. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
5. Disclosure of your personal information
c. Medical information you share with us is kept in accordance with The Health Records Act 2001. Used in the context of Pilates and is confidential and will only be shared with other instructors as relevant for your safety and wellbeing. These notes are not visible to the general public, other clients or anybody else without your prior consent. It sometimes may be useful for us to communicate with other fitness, allied health or medical professionals who are treating you, or who have worked with you in the past. In this case, we will always ask your permission before contacting your doctor, therapist or other professionals.
6. Hosting and International Data Transfers
a. Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to Australia, United Kingdom, New Zealand, USA.
b. We and our other group companies have offices and/or facilities in Australia, United Kingdom, New Zealand, USA. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Pilates By Charlotte's Data Protection Officer.
c. The hosting facilities for our website are situated in Australia, United Kingdom, New Zealand, USA. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Pilates By Charlotte's Data Protection Officer.
d. Our Suppliers and Contractors are situated in Australia, United Kingdom, New Zealand, USA. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Pilates By Charlotte's Data Protection Officer.
e. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
7. Security of your personal information
a. Pilates By Charlotte is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
b. Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
8. Access to your personal information
a. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at
b. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.
9. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
a. When you visit our website
When you come to our website https://www.pilatesbycharlotte.com.au, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
c. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Pilates By Charlotte is not responsible for the privacy practises of other such websites.
We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.